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Privacy Policy

Privacy statement for Cinamon web services.

Cinamon Operations Estonia OÜ (can also referred by “We” or “Cinamon”) collects, stores and handles personal data as a controller in order to provide Cinamon web, mobile app, ticket kiosks and associated services. Cinamon is committed to compliance with applicable legislation in its operations. The following privacy statement describes our policy regarding the handling of personal data, Cinamon shall collect, store and otherwise handle personal data in accordance with this privacy statement.

We have made this privacy statement to you to feel comfortable about the privacy and security in Cinamon cinemas. When we refer “personal information/personal data” we mean the information that identifies you as individual or is capable of doing so (including your name and contact info).

Privacy policy (together with ticketing purchase policy) sets the base which personal data is collected from you or which data you provide to us.

We are committed to protecting your privacy, we respect the confidentiality and security of your personal info. The primary reason for handling personal data is a customer relationship. We kindly ask you not to use Cinamon web, application or other services if you do not agree the following privacy policy.

However in questions please contact your most visited cinema via e-mail:

Personal data we collect:

We do collect personal data and process your personal information when you register yourself as our loyalty (Cinamon KEY) member, book tickets in our web, enter any promotion or competition, submit any review, add movies to your watchlist or correspond us at any time. We also collect info automatically from your computer to analyze the patterns in web, however this kind of info stays rather anonymous than is linked to identify individuals.

For Cinamon KEY we collect:

  • Your full name – to identify You
  • Your gender – to identify You
  • Your e-mail – to keep in touch with you, send you tickets and movienews (optional)
  • Your birthday – to send you B-day present via e-mail (optional)
  • Your phone number – to be able to catch you on emergencies (movie show cancelled) or for the marketing purpose (optional)
  • Preferred language – to catch you in right language
  • Password- to protect your account
  • We may collect your standard internet log info as personal data when you visit Cinamon web or application, for example:

  • Which links and banners you are clicking
  • Data that is profiled or derived through Google Analytics (
  • We do not make any attempt to find out the identities of those visiting Cinamon web, as well we will not associate any data gathered from this site with any personally identifying info from any source

    We also handle data that is provided by You:

  • Customer feedback
  • Account information
  • Language choices
  • Data from direct marketing companies and other similar public sources
  • Data from joining our loyalty program Cinamon KEY, such as data on customer type, your purchases, downloads as well as the data you provide us. We also handle delivery information about product and services, payment info, data about your contact with us and other data describing interactions between Cinamon and a customer- data on customer communications and direct marketing.

    Further information on the handling of customer-related data is available in the register description for the register of Cinamon KEY loyalty programme.

    Cinamon products and services are typically intended for all audience except Cinamon does not collect knowingly the personal data of children under the 13 without the consent of their parents or guardians. Cinamon makes effort to encourage children consult with their parents before disclosing personal info via our web however it is ultimately the responsibility of parents/guardians to supervise their children´s online activities and parents/guardians should consider using parental tools.

    Reasons we handle and use your personal data:

    We only handle your personal data for predefined purposes.The info is collected to:

  • Respond your questions/inquiries;
  • Improve your user experience online and store info about your preferences;
  • To improve our products and services as well as our sales and marketing;
  • To give you info about special offers and promotions/ to run special offers and promotions;
  • To process with your online cinema ticket bookings;
  • To send you open ticket sales info, movie news and other info we think you may be interested in;
  • To prevent and investigate misuse.
  • Joining Cinamon KEY loyalty program requires you to create a customer profile. More information on the handling of personal data related to your customer profile is available in the register description for our loyalty program.

    We will only use your information within Cinamon, however sometimes we use third parties to process your information on our behalf. Cinamon requires those third parties to follow strictly our instructions and they do not use your personal data for their own business purposes unless you have explicitly consented to the use of your personal info in that way.

    You have right at any time to let us know if you wish to stop us using your personal data. Please write us letter about it:

    Customer communication and marketing

    We may handle your personal data to receive and respond customer feedback: for example we may send you notifications about our products in case you have subscribed to cinema news.

    We may handle your personal data as permitted by law to market the products and services of Cinamon and its partners, as well as for market research and customer satisfaction surveys.

    We may handle your personal data to make our products and services more personal and more targeted. We may also target you with marketing based on location data to provide you only the content that may interest you based on your habits so far.

    Even if you prohibit direct marketing (unsubscribe) we may still send you important notifications regarding Cinamon and our services (for example like disruptions in services).

    In case there are other external links in Cinamon website (that belongs to third party) please note that we do not accept responsibility for the privacy practices of such other websites and we recommend you read the privacy statements on entering other websites before you submit personal info to those websites.

    Keeping your personal data

    As a rule, the information we collect from you, will not be transferred outside the EU or EEA (European Economic Area).We will take steps reasonably to ensure that our personal data is treated securely and in accordance with this privacy policy

    Please note, the transmission via Internet is not completely secure, although we do our best in Cinamon to protect your personal information, we can not guarantee its security and any transmission is at your own risk. Once we have received data from your, we use strict procedures and security features to try to prevent unauthorized access.

    We do not sell or disclose your personal data to unconnected third parties without your consent with the exceptions described in the privacy policy or Cinamon KEY registering description or when the law requires. We may transfer your personal data to our service providers. In additions we may disclose your personal info based on currently applicable law or a mandatory situation from the authorities.

    We have service providers as:

  • Vista Entertainment
  • Fortum & Manson
  • Maksekeskus AS – for the payments

  • Protecting your personal data

    Cinamon uses sha256 SSL encryption during collection and communication of all data to ensure that the personally identifiable information you submit to Cinamon through your use of Cinamon web or App.

    We produce and design all our services with privacy and information security in mind.

    Databases are protected by encryption mechanisms, firewalls, passwords and other technical means against external data breaches. Cinamon takes proper care of telecommunications security and the risks related to handling personal info.

    Cinamon services may include links to third party websites/services with their own applicable privacy policies which Cinamon recommend you to carefully review. Cinamon is not responsible for the privacy policies or personal data handling of such third parties.

    Use of Cookies by Cinamon

    We use cookies and other similar technologies on our website to serve our customers to the best of our ability.

    A cookie – a small text file that can are placed on your computer by website you visit. Cookies are widely used in order to make websites work more efficiently and to provide info to the owners of the site. Cookies are used, for example, to enable the functionalities of our web services to remember your seat selection, your ticket types selection and your login information to keep you logged in during the purchase process. The cookie file does not, however, include any sensitive information that could result in breach of your data security.

    Cookies in general are used to collect data about, for example:

  • the terminal devices used by visitors and their behavior in the service, including information on the website from which the user has arrived at the service,
  • the browser used by the user and what section of the service the user has browsed. This data is used, for example, to develop the user comfort of our web service, to analyze user data, for customer research, to personalize content, as well as for advertising management and targeting communications and marketing.
  • With our permission, third parties may place cookies on our website in order to provide us with data or to provide a customized user experience.

    Unless You have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you arrive at our site which means you will be able to enjoy the full experience. Cookies we use cannot be used to identify you. You can also choose to delete previously stored cookies. However, please note that preventing the use of cookies may affect the use of some parts or functions of our website and services, or even block them altogether.

    You can read and learn more about cookies and disabling them from:


  • Customer right to inspect, rectify and prohibit

    You have the right to inspect what data we have collected about (Data protection Act 1998) You. The inspection request should be addressed personally or in writing, signed and then sent to the contact email of cinema you have visited most frequently.

    Cinamon strives to update outdated personal info and remove unnecessary. Some of the personal data is also managed by yourself by logging in Cinamon KEY loyalty account. Cinamon asks you to review the personal data from time to time if possible – it is customer duty to report the changes in personal info.

    You have a right within the limits permitted by law, to demand that incorrect, unnecessary, incomplete or outdated personal data be reflected or removed.

    You may prohibit us from handling your data for the purposes of direct advertising, remote sales or other direct marketing.

    Data disclosure and data transfer


    From time to time Cinamon may be asked to share your personal identifiable info with law enforcement or other governmental agencies is response to a court order, government investigation or as otherwise required by law. Cinamon also reserves the right to report to law enforcement agencies any activities that Cinamon in good faith believes to be unlawful.

    Business transaction

    Cinamon may also disclose your personally identifiable info to third parties in relation to planned or potential corporate sales, mergers, reorganizations, consolidations, dissolutions, bankruptcies etc. As a part of any such deal, Cinamon will treat your info as an asset and transfer it to the purchaser.

    At the discretion of Cinamon, data may be disclosed within the limits permitted and required by prevailing law, for example, for the marketing purposes of Cinamon partners, unless the data subject has prohibited the disclosure of said data. In principle, disclosure of data may only take place for purposes that support the business concept of Cinamon customer register and where the purpose of the data is not incompatible with the purposes of Cinamon.

    Removal of your data from our systems

    If for any reason you would like your data to be removed from our systems, we could provide you support to do that in 45 days after your written request submitted to the email of cinema you have visited most frequently:

    After we receive your written request, we will do the necessary steps to remove your data from our systems within 45 days after the submission of your request and we will inform you when the procedure is completed.


    Cinamon may periodically make changes to this privacy statement. Cinamon recommends you to review the privacy statement regularly so that you may be informed of any changes made. Changes will be posted in the page.

    We will use info in accordance with the privacy policy which applied when the info was collected.


    Cinamon Operations Finland OÜ

    REDI shopping mall

    Hermannin rantatie 5, 00580 Helsinki